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Genesys Cloud CX: Developer Certification Sample Questions (Q57-Q62):

NEW QUESTION # 57
Which of the following applies to the Notifications API?

A. The ping message will tell you if the authentication token is expired or not.
B. The ping messages are for topic subscriptions.
C. There is noping message for Notification APIs.
D. The ping/pong messages will tell you if the socket is dropped or not.

Answer: D

Explanation:
In the Genesys Cloud CX Notifications API, ping/pong messages are used to check the healthof the WebSocket connection. These messages help detect if the socket is still open or if it has been dropped, enabling appropriate client-side handling.

NEW QUESTION # 58
Which protocol is used to transport digitized audio?

A. SIP over UDP
B. TLS
C. TCP
D. RTP over UDP

Answer: D

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

NEW QUESTION # 59
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. The after call work time for each media type.
B. The maximum capacity that an agent may handle simultaneously for each supported media type.
C. Time that an agent may spend on each media type.
D. Media types that can interrupt current interactions that an agent is handling.

Answer: B,D

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/

NEW QUESTION # 60
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must know the exact coordinates of the new building.
B. You must have Admin rights to Genesys Cloud CX.
C. You must collect general information such as building address number of floors, location contact information, etc.
D. You must have images of all the users located at the new location.
E. You must have the basic profile data for all users at the new location.

Answer: B,C

Explanation:
To add a new location in Genesys Cloud CX, you need administrative privileges and must gather general location details such as address and contact information. These are required for properly setting up and managing the new site within the platform.

NEW QUESTION # 61
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

A. The DID number and the extension do not have the same last 4 digits.
B. The DID number and extension are not listed in the DED or extension pools.
C. The DID number and extension are considered the same numbers and entered into the same phone.
D. The user does not have the proper license type, roles, and permissions.

Answer: B,D

Explanation:
For a user to receive calls via a DID number or extension in Genesys Cloud CX, the number must be properly provisioned in the system's DID or extension pools. Additionally, the user must have the appropriate license, roles, and permissions to handle voice interactions. Missing either of these configurations will prevent call delivery.

NEW QUESTION # 62
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James Davis James Davis

Biography

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